Lala 99 Shoe Rack Companyis committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, and shipping address when you place an order or contact us.

Payment Information: We collect payment details necessary to process your purchase, but we do not store payment information on our servers.

Usage Data: We collect information on how you access and use our website, including your IP address, browser type, operating system, pages visited, and the date and time of your visit.

2. How We Use Your Information

To Provide Services: We use your information to process orders, deliver products, and provide customer support.
To Improve Our Services: We may use feedback and usage data to enhance our website, products, and customer experience.
To Communicate with You: We use your contact information to send order updates, respond to inquiries, and inform you about promotions and offers
.To Ensure Security: We use your information to monitor and protect against fraudulent transactions and security breaches

3. Sharing Your Information

Third-Party Service Providers: We may share your information with third parties that perform services on our behalf, such as payment processors, shipping companies, and customer support providers.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

Access and Correction: You have the right to access and correct your personal information. You can update your account information directly on our website or contact us for assistance.

Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those emails or by contacting us directly.

Deletion: You can request the deletion of your personal information, subject to certain legal obligations

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Terms and Conditions

1. Introduction
   • These terms and conditions govern your use of our website and services.
2. Intellectual Property Rights
   • All content, designs, and products are the intellectual property of Lala 99.
3. User Obligations
   • Users must not misuse our website and services.
4. Product Purchase and Payment
   • All purchases are subject to availability and confirmation of the order price.
5. Limitation of Liability
   • Lala 99 is not liable for any damages arising from the use of our products beyond the purchase price.
6. Governing Law
   • These terms are governed by the laws of India.

Delivery and Transport Policy

1. Delivery Locations
   • We deliver to Hyderabad, Bangalore, Chennai, Kerala, Goa, Vizag, Pondicherry, and Andaman.
2. Delivery Timeframe
   • Orders are processed within 2-3 business days and delivered within 7-10 business days.
3. Shipping Charges
   • Shipping charges vary based on location and will be calculated at checkout.
4. Tracking
   • Customers will receive a tracking number once the order is shipped.
5. Damages and Issues
   • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Refund Policy

1. Eligibility for Refund
   • To be eligible for a refund, items must be unused and in the same condition as received. Original packaging is required.
2. Refund Process
   • To initiate a refund, contact our support team at support@lala99.com. Include your order number and reason for the return.
3. Non-Refundable Items
   • Custom or personalized orders are non-refundable unless defective.
4. Refund Timeline
   • Refunds will be processed within 5-7 business days after the returned item is received and inspected.
5. Shipping Costs
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.